Refund Policy
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at officialmerena@gmail.com.
If your return is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.
⚠️ Please note: Items sent back without requesting a return first will not be accepted.
For any return-related queries, you can always reach out to us at officialmerena@gmail.com.
Damages and Issues
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty and skincare products)
- Hazardous materials, flammable liquids, or gases
If you have questions about your specific item, feel free to contact us.
Additionally, we do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to get the item you want is to return the original item. Once your return is accepted, you can place a new order separately.
Refunds
We will notify you once we have received and inspected your return. You will be informed whether your refund has been approved or rejected.
If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card provider to process and reflect the refund.
Contact Us
For any questions regarding returns or refunds, please contact us:
📧 Email: officialmerena@gmail.com
🌐 Website: https://merena.in/
