FAQs
Products
You can find the full ingredient list for each product on the product page itself. Simply click on the product you’re interested in, and the ingredient list will be available under the product details.
Yes, all of our products are vegan-friendly. We do not use any animal-derived ingredients in our formulations.
Absolutely! We are proud to say that all of our products are cruelty-free. We do not test our products on animals, and we do not work with any suppliers who engage in animal testing.
Orders
If you need to make changes to your order, please contact our customer support team as soon as possible at support@merena.in/+91 90812 69300 . We’ll do our best to accommodate your request before your order is shipped..
You can check the status of your order by logging into your account on our website and navigating to the “My Orders” section. Alternatively, you can contact our customer support team for assistance.
We accept various forms of payment, including major credit cards (Visa, Mastercard, UPI,Credit & Debit Card), and other secure payment methods.
Shipping
Orders typically ship within 5 to 6 business days from the date of purchase. Once your order has shipped, you will receive a confirmation email with tracking information.
Yes, we ship internationally to select countries. During the checkout process, you can enter your shipping address to see if we deliver to your location.
We offer various shipping methods, including standard shipping, expedited shipping, and express shipping. The available options will be displayed during the checkout process.
Returns & Exchanges
To initiate a return, please contact our customer support team at support@merena.in/+91 90812 69300. We will provide you with instructions on how to return your item(s) and process your refund.
Orders typically ship within 5 to 6 business days from the date of purchase. Once your order has shipped, you will receive a confirmation email with tracking information.
If you’re not satisfied with your products for any reason, please contact us within +91 90812 69300 / support@merena.in days of receiving your order. Our customer support team will assist you in resolving the issue, whether it’s a refund, exchange, or replacement.